Who is Soulhaven Creative Productions?
Meet Ray!!!…and let’s talk the official stuff.
Rachel Dickinson
Film Maker and Creative Director
Ray began her life as a musician and studied both at Kings College London and then a further post grad in Electro-acoustic composition at NZSM. Video making was a secondary skill that Ray honed and developed as Creative Director for humanitarian documentary company, Stomp It Out Productions where she went on to win Best Doco award for her film, Undercover. Ray lives with her husband and animal family in Te Horo at their farm sanctuary, Soulhaven.
TERMS AND CONDITIONS
Here are our terms of trade. It’s all reasonably standard, but if you’re working with us, you should probably take some time to read through so we’re on the same page.
1. WHAT SOME THINGS MEAN
“I” means Rachel at Soulhaven. I go by Ray most of the time.
“You” means the client who is getting the videos.
“Raw footage” is what comes straight out of the camera. It’s a mess, you don’t want it, and I don’t share it unless this has been discussed, arranged and signed off by me prior to filming.
“Shoot day” means the day or days where we meet onsite, I bring all my gear, and we film stuff!
“Editing” is where the magic happens. I lock myself in a room and am not allowed out until your video is done.
2. HOW IT’S GOING TO WORK
Before the shoot
My creative process begins from the moment we meet.
We will talk via e-mail/phone call/Skype or in person meeting so that I can wrap my head around who you are, what you are working on, why you are doing it, and how I can best share that in a video.
It’s important that you let me know what’s sensitive or time critical. If there’s something that can’t be seen until after a specific date or something that should’nt be shared publicly, it is important for me to know.
There might be a follow up brainstorm meeting.
Next we will book in the shoot! Ideally before the first shoot day you will have sent me any supporting materials that are to be included in your videos, such as logos, branding guides, text etc…
Shoot day
Shoot day is pretty relaxed. We’ll meet at the arranged location and I’ll figure out what makes sense on the day.
Editing – or as I like to call it…the magic suite.
Once all the footage is “in the can” the first thing I’ll do is pick the music or music tracks to fit the project from my extensive Royalty Free music library. I’ll then edit the video to work with the music. This means changing the music afterwards really puts a spanner in the works, so do let me know if you have a sound in mind before we start filming.
Sometimes I get super excited while I’m editing and will share a behind the scenes photo or rough video clip on my Facebook business page. If you have any concerns please let me know before hand and we can discuss.
First draft
I normally edit pretty fast, you’ll often get a first draft within 48 hours, but always within a week.
The draft will be provided via a private Vimeo link. This is your chance to give feedback and suggest changes. The faster you can get feedback to me the better, but please no longer than 7 days.
I’ll make a second draft based on your suggestions as part of the package and send another Vimeo link. If you want additional changes after the second draft, I’ll charge you my normal hourly rate.
Final delivery
Once we’re agreed and you love the video (hopefully), I’ll provide the finished video via a private Vimeo link. You can download the video at full quality for distribution and storage.
You can share directly from the private Vimeo link, but be aware that it will be branded for Soulhaven and sometimes things can change in the backend. Our recommendation is that you download and upload it to your own social media and share from there. We can offer advice on how to do this.
3. RIGHTS AND OWNERSHIP
What you own
You own the final video and you are free to do whatever you want with it.
As such it’s also your responsibility to keep the video safe. You can do this by downloading it and storing it on your own computer or social media account.
What Soulhaven owns
All the raw, edited and final video; all images and sound are owned forever by Soulhaven.
As such I am free to to use this for my own social media and marketing purposes. I will respect any previously discussed privacy concerns. If you have any concerns about this please talk to me.
While I endevour to store the raw working files safely, accidents can happen and I can’t guarantee their safety. Please note once again, raw footage is owned by Soulhaven and is not shared unless discussed, arranged and signed off by me prior to filming.
4. RESCHEDULING OR CANCELLING
If you cancel a job at any point in the process I will still bill you for any work that I’ve already done at my hourly rate – and this includes things such as meetings, my planning, study and prep that has occured before a shoot.
In addition, if you reschedule or cancel a shoot within 3 days, I’ll charge you 100% of the shooting fee ($1,000 per day). If you reschedule a shoot day within 7 days, I’ll charge you 60% of the shooting fee ($600 per day). These are the standard terms as set out by the Screen Industry Guild of New Zealand.
If a shoot has to be rescheduled due to weather, equipment failure or other uncontrollable events there is no fee, but it will need to be rescheduled.
5. PAYMENTS AND REFUNDS
I’ll issue an invoice after delivering the final video. Please pay within seven days of issue.
You don’t pay until I’m done, so we don’t even need to talk refunds!
6. LIABILITY
I cannot be held responsible for any personal injury/accident or damage during a video shoot.
I’ll do my best to make something amazing, but it is your responsibility to catch any mistakes in the video and let me know during the draft process. Any fixes after the final video will be billed at my hourly rate.